Shipping policy
Our ready-to-wear pieces are made by trusted partners in Asia and ship from their warehouses; our Make It Yours gifts and Lune Club designs are printed (or embroidered) to order in the US. We ship worldwide. Here's what to expect once you place an order.
Processing time
Ready-to-wear pieces are processed and dispatched within 1-3 business days (Monday to Friday, excluding public holidays). Personalized and print-on-demand items (our Make It Yours gifts and Lune Club designs) are printed to order in the US in 2-5 business days, then delivered in 3-7 business days after they ship within the US (see the table for other countries). You'll receive an email with your tracking link as soon as your order ships. If we can't ship your order within these times, we'll let you know and you can choose to cancel for a full refund.
Delivery times and rates
| Destination | Standard shipping | Express shipping |
|---|---|---|
| United States | Free · 7-15 business days | $11 · 4-8 business days |
| United States · print-on-demand items | Free · 3-7 business days after it ships (printed in 2-5 business days) | Not available |
| Canada, United Kingdom, European Union, Australia, New Zealand | Free · 8-18 business days | $11 · 5-10 business days |
| Rest of the world | Free · 10-25 business days | $11 · 6-12 business days |
| Outside the US · print-on-demand items | Free · printed in 2-5 business days, then 8-18 business days (Canada, UK, EU, Australia, New Zealand) or 10-25 business days (rest of the world) | Not available |
Free standard shipping on every order. New customers: free express shipping on your first order with code FREESHIP. Otherwise, express shipping is a flat $11 per order, converted to your currency at checkout. Express shipping is available for ready-to-wear pieces only; print-on-demand items always ship standard. Delivery times count from dispatch; express does not change the processing time (1-3 business days for ready-to-wear pieces, 2-5 for print-on-demand items).
Delivery times are estimates. Peak seasons, customs checks and bad weather can occasionally cause delays. If your order is delayed, we'll keep you updated.
Order tracking
Follow your order anytime on our Track Your Order page using your order number and email, or with the tracking link in your shipping confirmation email.
Multiple packages
If you order several items, they may arrive in separate packages on different days (ready-to-wear and print-on-demand items always ship separately). You will not be charged extra shipping for this.
Customs, duties and taxes
We don't collect import duties or taxes at checkout; for orders outside the US, any duties or taxes are set by your country and paid on delivery.
Shipping address
Please double-check your shipping address at checkout. If you need to change it, email us within 12 hours of placing your order. We can't redirect parcels once they have shipped.
Lost or damaged parcels
If your tracking hasn't updated for 10 business days, or your order arrives damaged, email us at support@lunegirl.com and we will send a replacement or give you a full refund.